Refund Policy
Credit packs are one-time purchases. This page explains how to request a refund and what happens to refunded credits.
Who processes your payment
Payments for credit purchases are processed through Waffo Pancake, our merchant of record. Waffo provides the hosted payment page and handles receipts, applicable taxes, and approved refunds.
When a refund may apply
Contact us if a purchase was duplicated or the service had a material technical problem. Refund requests are reviewed against the purchase, credit usage, and any mandatory consumer rights that apply where you live. Nothing on this page limits rights that cannot be waived under applicable law.
How to request a refund
Open Credits & billing, find the purchase, and choose “Request a refund,” or contact us with the transaction ID from your receipt. Do not send card details or passwords. We will confirm the outcome and any resulting credit adjustment.
What happens to credits
When a full or partial refund is approved, the corresponding unused credits are removed from your Sticker Pack Maker balance. Credits already spent may affect refund eligibility. If an image or animation generation fails, the credits reserved for that action are returned automatically. This is a credit correction, not a payment refund.
Refund timing
After approval, the payment provider sends the refund to the original payment method where possible. The time it takes to appear depends on the payment method and financial institution.
Questions
For help locating a purchase or explaining a service issue, use our contact form or email hello@stickerpackmaker.com.